Refund & Return Policy

Refund & Return Policy

Prime Regenerate is an online retail brand operated by CL Stores LLC. We partner with authorized manufacturers and distributors. Manufacturer warranties apply where applicable.

Return Eligibility

• Returns are accepted for new, unused, and uninstalled items.
• Items must be returned in original condition with all packaging, accessories, and documentation included.

Return Window

• Return requests must be submitted within 30 days of delivery.

Return Authorization

• A Return Authorization (RA) number is required for all returns.
• Please contact customer support before returning any item so we can provide return instructions.

Return Shipping

• Free return shipping is provided for all eligible returns.
• No restocking or handling fees are charged.

Inspection & Refunds

• Returned items are inspected upon receipt.
• Refunds are processed within 14 days after inspection approval.
• Refunds are issued to the original payment method.

Non-Returnable Items

• Items showing signs of use, installation, or damage after delivery.

How to Start a Return

To request a return, please contact Prime Regenerate Customer Support:
Email: support@primeregenerate.com
Phone: (513) 650-6959

Customer Support Hours

• Monday–Friday: 9:00 AM – 5:00 PM PST
• Saturday: 9:00 AM – 5:00 PM PST
• Sunday: Closed