Shipping Policy
This Shipping Policy explains how orders placed through the Prime Regenerate website are processed and delivered. Prime Regenerate is an online retail brand operated by CL Stores LLC. We partner with authorized manufacturers and distributors, and products are shipped directly from these partners to customers.
Shipping Destinations
- We currently ship within the contiguous United States (48 states).
- We are working to expand shipping availability in the future.
Shipping Costs
- Shipping costs, if applicable, are clearly displayed at checkout before an order is placed.
- Some large or oversized products may require freight delivery, which will be noted during checkout.
- No hidden shipping charges are applied after purchase.
Order Processing Time
- Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays.
- Orders placed on weekends or holidays begin processing the next business day.
Estimated Delivery Time
- Estimated delivery times vary by product, shipping method, and destination.
- Standard delivery typically occurs within 5–10 business days after shipment.
- Delivery timeframes are estimates and may vary due to carrier or supplier factors.
Shipping Methods & Carriers
- Orders are shipped using trusted national carriers or freight services, depending on product size and requirements.
- Tracking information is provided by email once an order has shipped.
Freight & Curbside Delivery
- Some large items ship via freight due to size or weight.
- Standard freight delivery includes curbside delivery only.
- Optional upgraded delivery services may be available at checkout for select products.
Delivery Issues
- If an order arrives damaged, please contact us promptly with photos of the item and packaging.
- If an order is delayed beyond the estimated delivery window, our support team is available to assist.
Returns & Refunds
For information regarding returns, refunds, eligibility, and timelines, please refer to our Refund & Return Policy.
Customer Support
If you have questions regarding shipping or delivery, please contact us:
Email: support@primeregenerate.com
Phone: (513) 650-6959
Support Hours:
Monday–Friday: 9:00 AM – 5:00 PM PST
Saturday: 9:00 AM – 5:00 PM PST
Sunday: Closed
